At Tina's Sedona, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate...
CONDITIONS OF RETURNS & REFUNDS
Before you purchase, please consider
Much of my wire wrapping includes stones (i.e., rocks) that are raw and unpolished. Please notice that you may find imperfections in the stones but that is meant to enhance the piece. I strive to provide enough photos of each piece so you can see exactly what to expect from your purchase.
I also use leather to hang some of my pieces. That material is also meant to present an organic look and it may have markings or striated colorations. I pride myself on the total look of the finished piece and hope you will enjoy the results.
Much of the wire I use is tarnish resistant but eventually, and it will take years, or depending on where you live, it can tarnish sooner. The wired piece can be cleaned to remove tarnish but, if I were you, I would research the impact of cleaners on the stone involved. It is best to let these pieces age into their continued perfection.
We gladly accept returns if buyer:
First contacts us within 14 days of delivery and we are unable to address and satisfy the buyer’s concern or issue.
Ships items back at buyer’s expense within 14 days of delivery. If the item is not returned in its **original condition (see additional note below), we cannot issue any refund because we are not able to resell or recycle used items. Returned items must be complete in the original box and packaging.
**Original condition also includes:
Every item we sell is produced within a fragrance free environment. We cannot issue refunds for items that are returned with a fragrance of smoke, oils, perfume, etc. of any kind. Please do not ship those items to us for a refund.
Custom orders must be prepaid and are non-refundable. Custom orders are not eligible for discounts. We do not accept exchanges. Buyer should please contact us if there are any problems with custom ordered items they receive. We are in touch with our customers during several stages of production so customer dissatisfaction is highly unlikely.
We guarantee full refund on returned items in original sale condition, not used or altered in any way.
Custom made items are not eligible for refund.
Refunds are available for an item’s sale price and sales tax, if applicable.
Any of our Free Shipping promotions apply to purchase only. So, if you choose to return an item you will receive a refund for the item minus our original cost for shipping.
Original & return shipping charges are not eligible for reimbursement.
Refunds on purchases will be credited to the original payment source within 72 hours of receipt of the qualified return.
We do not accept exchanges.