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Info On My Production Materials

• I use high quality, tarnish resistant wire in my wire work. A wire wrapped piece can be cleaned but I would research the impact of cleaners if a stone is involved. It is best to let these pieces age into their continued perfection.

• Much of my wire wrapping includes stones (i.e., rocks) that are raw and unpolished.  Please notice that you may find imperfections in the stones but that is meant to enhance the piece.  I strive to provide enough photos of each piece so you can see exactly what to expect from your purchase.

• I use leather on some of my pieces. That material is also meant to present an organic look and it may have markings or striated colorations.  I pride myself on the total look of the finished piece and hope you will enjoy the results.​​​
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Returns & Refunds 
 

RETURNS
We gladly accept returns if buyer:​

• Original condition - Ships items back within 30 days of delivery in its original box and packaging, and the item has not been worn. If the item is not returned in its original condition, no refund can be issued. Due to the personal nature of jewelry, returned pieces cannot be resold to other parties. Any of our Free Shipping promotions apply to purchase only. So, if you got free shipping of your purchase and choose to return an item - in its original condition - you will receive a refund for the item we mailed you minus our cost of shipping.  If you return an item using the prepaid mailing label we provided in your delivery then that cost will also be deducted from your reimbursement.

• Damages - Contacts us by phone or email within 24 to 48 hours of receipt to report damage at time of delivery and provide immediate photos of the item arriving with physical damage. Customer can choose among options of a full refund, an attempt to repair, or a replacement if available. Customer has no responsibility to pay postage in this situation and should use the return label that came with the delivery. The item must be returned to us within 1 - 2 weeks after which we take responsibility for fulfilling the customer's choice of option.

• Defects -  Contacts us by phone or email within 24 to 48 hours of receipt to report a defect in the item and provide immediate photos of the defective piece via email. Customer can choose options of a repair or replacement (if possible), or a full refund. Customer has no responsibility to pay postage in this situation and should use the return label that came with the delivery. The item must be returned to us within 1 - 2 weeks after which we take responsibility for fulfilling the customer's choice of option. ​
   

REFUNDS
We guarantee full refund on returned items in original sale condition, not used or altered in any way. 

• Custom made items are not eligible for refund.

• Refunds are available for an item’s sale price and sales tax, if applicable. 

• Important: Any of our Free Shipping promotions apply to purchase only. So, if you choose to return an item - in its original condition - and you got free shipping, you will receive a refund for the item we mailed you minus our cost of shipping.  If you return an item using the prepaid mailing label we provided in your delivery then that cost will also be deducted from your reimbursement. In short, original & return shipping charges are not eligible for reimbursement if you received Free Shipping.

• Refunds on purchases will be credited to the original payment source within 72 hours of receipt of the qualified return.
   

EXCHANGES

We do not accept exchanges.

 

CUSTOM ORDERS
Custom orders must be prepaid so an Invoice for payment will be issued before creative work can begin. We do not accept exchanges or issue refunds on custom orders. Buyer should please contact us if there are any problems with custom ordered items they receive.  We are in touch with our customers during several stages of creative production so customer dissatisfaction is highly unlikely.​

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