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Surreal Flower

What you
need to know

SHIPPING (does not apply to French Beaded Floral Sculptures - link to those details)

  • Order processing: I ship within 1 - 2 business days

  • Shipping & tracking number provided

  • Standard Shipping FREE  (3 - 5 days) -- NO minimum order

  • Priority Mail $9.99   (3 - 5 days)  -- FREE for orders over $119

 

RETURN & REFUNDS POLICY - does not apply to French Beaded Floral Sculptures (link to those details)

 

Customer Satisfaction is our priority
Please contact us if you are not satisfied with your purchase so we can address your concerns and keep you as a customer.  We will bend over backwards to make you happy.  If we can’t satisfy you, then a refund will be issued as outlined below.

 

Before you purchase any piece of my wearable art, please consider that

  • I use high quality, tarnish resistant wire in my wire work. A wired piece can be cleaned but I would research the impact of cleaners if a stone is involved. It is best to let these pieces age into their continued perfection.

  • Much of my wire wrapping includes stones (i.e., rocks) that are raw and unpolished.  Please notice that you may find imperfections in the stones but that is meant to enhance the piece.  I strive to provide enough photos of each piece so you can see exactly what to expect from your purchase.

  • I use leather on some of my pieces. That material is also meant to present an organic look and it may have markings or striated colorations.  I pride myself on the total look of the finished piece and hope you will enjoy the results.

 

Exchanges

We do not accept exchanges.
 

RETURNS
We gladly accept returns if buyer:

  • First contacts us within 14 days of delivery and we are unable to address and satisfy the buyer’s concern or issue.

  • Ships items back at buyer’s expense within 14 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Return items must be complete in the original box and packaging.
     

REFUNDS
We guarantee full refund on returned items in original sale condition, not used or altered in any way. 

  • Custom made items are not eligible for refund.

  • Refunds are available for an item’s sale price and sales tax, if applicable. 

  • Any of our Free Shipping promotions apply to purchase only. So, if you choose to return an item you will receive a refund for the item minus the cost of shipping. 

  • Original & return shipping charges are not eligible for reimbursement.

  • Refunds on purchases will be credited to the original payment source within 72 hours of receipt of the qualified return.

     

CUSTOM ORDERS
Custom orders must be prepaid. We do not accept exchanges or issue refunds on custom orders. Buyer should please contact us if there are any problems with custom ordered items they receive.  We are in touch with these customers during several stages of production so customer dissatisfaction is highly unlikely.
 

 

DELIVERY  of French Beaded Floral Sculptures--Local Delivery only in Tucson, AZ

  • We do NOT ship: The structure of French Beading is relatively strong which lends itself to artistic shaping of the finished arrangement. That said, the overall strength of  a sculptured floral structure within a ceramic or clay artisan vase is not likely to ship well.  For this reason, we regret that we cannot ship because we cannot guarantee a safe passage in transit. Even if insured, these artistic creations are not replaceable items.

  • Additional Fees: Arizona residents pay Arizona State Sales Tax on these purchases.  A Delivery Fee currently ranging from Free to $18 will appear in your checkout cart depending on your delivery location.   


RETURNS POLICY for French Beaded Floral Sculptures 

  • French Bead Floral Sculptures cannot be returned unless, upon inspection during delivery, the item appears to be defective or damaged.  

  • The customer will be asked to inspect the item during delivery to determine whether or not to accept or reject the item(s)

  • Defects or damages will be determined by comparing the delivered item to online photos of the item on Tina's Sedona website. 

  • Two copies of an Invoice will be provided for signature by both the deliverer and the customer to document the outcome of the delivery.
     

REFUNDS POLICY for French Beaded Floral Sculptures 

If an item is deemed defective or damaged, a full refund -including the delivery fee, if charged for one- will be forwarded by Tina's Sedona to the customer's payment card within 24 hrs.
 

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